How long is the train ride?
Our experiences vary in times, please check the event for information.
Seating in all carriages is arranged in a configuration of 4 seats as per normal train travel. Our team always endeavour to ensure those who book more than 4 seats are seated in close proximity to each other to ensure they can enjoy the experience together.
We have a large group. How do we guarantee we will be able to sit together?
Groups wishing to sit together should purchase under the same order. All tickets purchased in the same order will be seated together.
Do we get food? Is there anything to eat on board?
Availability of food and beverages varies with each experience and is as advertised. Due to the volume of passengers On Track Events are unable to provide food and beverages that cater to food allergies and intolerances. Passengers with food allergies or intolerances are welcome to bring their own food and drink onboard if required.
Is there anything to do while waiting for the train?
At the station there are always opportunities for you to interact with our cast prior to departure.
Is it enclosed? Do you go in bad weather? What amenities are on board?
The train is fully enclosed, the services depart regardless of weather. There are bathroom facilities onboard the train.
Do we need a reservation?
YES. Tickets sell out very quickly for our events. No ticket sales are available on event days.
In the event that a passenger wishes to change their ticket to an alternate time or date this will only be possible if availability is confirmed by On Track Events. All ticket changes attract an administration fee of $5 per ticket.
If the date we want is Sold Out is there a Wait List?
Unfortunately no, there are no Wait Lists.
What are the prices? What age is a child?
Ticket prices vary depending on the experience and are sold on a per seat basis. There is no differentiation between and adult and child fare.
Wizarding Academy: Tickets from $47 with the exception of children under 2 who sit on a parents lap. Please note that due to limited seating the child must remain on the lap of an adult and not occupy a seat.
North Pole Express: Ticket prices from $79 as per website, with the exception of children under 2 who sit on a parents lap. Please note that due to limited seating the child must remain on the lap of an adult and not occupy a seat.
For safety reasons all children under the age of 14 must be accompanied by a supervising, fare paying adult.
Are there any discounts? Where do we buy tickets?
There are no discounts our experiences. Tickets can only be purchased through our event website. No ticket outlets or companies can legally sell tickets.
WHERE DO I PICK UP TICKETS?
Tickets are emailed, these should be presented at our Station at least 30 minutes prior to departure. Please be prepared to show a copy of your confirmation email and a valid photo ID.
Are your carriages suitable for a wheelchair user?
Due to the age and design of the carriages it is not possible to board whist seated in a wheelchair. However we will be pleased to convey passengers of limited mobility whenever possible provided they can step onto the train from the platform, climbing a step and move to their reserved seats with the help of an able bodied carer. Our crew would assist guiding the passenger up the step onto the train and arrange for the storage of the wheelchair in the guards van. The wheelchair must be able to be folded up and cannot be used on the train. We request that you advise us of your needs when booking so that we can provide appropriate assistance. Sorry we are unable to convey mobility scooters.
Auckland North Pole Express 2018 – We have one wheelchair accessible carriage with a limited number of wheelchair seats available per service for those that are unable to leave their chair. Please email us email@example.com for more information in booking in this carriage.
Are pushchairs allowed on the train?
As long as the pushchair is foldable then it will not be a problem to bring it on the train. It will be stored in the luggage area.
Is smoking allowed on the train?
No. By law smoking is not allowed on the train. This restriction applies to all areas of the train including outside on the open end balconies.
REFUNDS & CONDITIONS OF TRAVEL
When a booking is accepted passengers are bound by the conditions of travel.
Heart of Kapiti Ltd, Steam Incorporated, Mainline Steam, KiwiRail, Federation of Rail Organisations of NZ, bus companies and venue owners accept no responsibility for loss or damage to passengers and their belongings.
The organisers reserve the right to substitute motive power or rolling stock if operational needs require it.
The organisers accept no responsibility for variations to any arrival or departure times. However, every attempt will be made to keep passengers fully informed of any alterations to the schedule.
No refunds will be given in the event of breakdown or delay after joining the train.
In the event of cancellation by intending passengers, no refunds will be made.
All sales are final and no refunds given.