REFUNDS & CONDITIONS OF TRAVEL
When a booking is accepted passengers are bound by the conditions of travel.
Heart of Kapiti Ltd, Steam Incorporated, KiwiRail, Federation of Rail Organisations of NZ, bus companies and venue owners accept no responsibility for loss or damage to passengers and their belongings.
The organisers reserve the right to substitute motive power or rolling stock if operational needs require it.
The organisers accept no responsibility for variations to any arrival or departure times. However, every attempt will be made to keep passengers fully informed of any alterations to the schedule.
No refunds will be given in the event of breakdown or delay after joining the train.
In the event of cancellation by intending passengers, no refunds will be made.
All sales are final and no refunds given.
In the event that a passenger wishes to change their ticket to an alternate time or date this will only be possible if availability is confirmed by On Track Events. All ticket changes attract an administration fee of $5 per ticket.
TERMS AND CONDITIONS OF CARRIAGE – HEART OF KAPITI LTD (On Track Events)
ALL bookings are non-refundable
Your booking requires validation before travel at the train prior to departure.
All passengers must be in possession of a valid ticket. Tickets are valid for the event of issue only.
All bookings require validation 30 minutes prior to the scheduled departure time.
No person shall attempt or do any act which may risk his/her own safety, the safety of any other person, or the safe operation of the Railway. Any request or direction by a representative of the On Track Events Staff must be followed.
On Track Events reserves the right to refuse carriage to any person.
On Track Events assumes no responsibility whatsoever to any person for loss, damage, or injury, to property, chattels, apparel or persons, however caused, including consequential claims and expenses.
All children under the age of 13 must be accompanied by an adult/ parent/care-giver, who are reminded of their obligations to adequately supervise and control those in their care.
Smoking is prohibited on any rail vehicle or in any building, at any time.
Vintage carriages have steps and narrow doorways limiting access for prams etc.
Disabled passengers: Due to the age and design of the carriages it is not possible to board whist seated in a wheelchair. However we will be pleased to convey passengers of limited mobility whenever possible provided they can step onto the train from the platform, climbing a step and move to their reserved seats with the help of an able bodied carer. Our crew would assist guiding the passenger up the step onto the train and arrange for the storage of the wheelchair in the guards van. The wheelchair must be able to be folded up and cannot be used on the train. Sorry we are unable to convey mobility scooters.
On Track Events reserves the right to substitute the form and type of motive power if for any reason it deems this to be necessary.
No person shall deposit or discard any litter except in the receptacles provided for the purpose.
Purchase Terms & Conditions
Payment via Credit Card / Debit Card
Orders are placed using the credit card payment method through a secure payment portal. We do not store or have direct access to your credit card details.
Payment will be in New Zealand dollars.
Payment by direct bank deposit – all orders must be paid within 5 days of the order placement. If payment is not made in this timeframe tickets will be cancelled and released into inventory. Tickets will not be released until funds are cleared into the bank account of Heart of Kapiti Ltd.
All prices listed on this website are in New Zealand dollars and includes GST.
Tickets are all delivered via email. Pre-purchased merchandise can be collected at the event on the day with proof of purchase.
Should any event be cancelled, postponed or otherwise adversely impacted as a result of a force majeure event, there shall be no refunds for payments already received by On Track Events, but On Track Events will use all reasonable efforts to work with Clients to produce the Event at a later date if necessary, subject to venue availability, and a substitute venue may be used by On Track Events on the rescheduled date(s). Additional fees may be incurred and payable to On Track Events and/or Event Vendors as a result of a rescheduled event.
Except where otherwise expressly stated in these booking conditions, neither we nor any Third Party Supplier can accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of force majeure. In these booking conditions, ‘force majeure’ means any event which we / the supplier of the service(s) in question / the Third Party Supplier could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire and all similar events outside the control of the party concerned.